FAQs

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Pre Sale Questions

A hand-knotted rug is made by skilled artisans who tie individual knots onto a foundation of warp and weft threads. This traditional process creates a durable, detailed rug, and each piece may take several months to complete.

Turn the rug over and examine the back. A genuine hand-knotted rug usually shows the pattern clearly on both sides, with slight variations in the knots. It will not have a glued backing, and the fringe is normally part of the rug’s foundation rather than sewn on afterward.

Yes. A well-made hand-knotted rug can last for decades with proper care. Its value comes from the quality of the materials, the artisan’s skill, the knot density, the complexity of the design, and the time required to create it.

Each rug is created by hand, one knot at a time. The price reflects the labor involved, the quality of the wool or silk, the rug’s size, the knot count, the design complexity, and the artisan’s craftsmanship.

Most hand-knotted rugs are made from wool, silk, cotton, or a combination of these materials. Wool is durable and practical for everyday spaces, while silk provides a softer texture, finer detail, and a more luxurious appearance.

The best size depends on your room and furniture arrangement. In a living room, the rug should usually fit beneath at least the front legs of the seating. In a dining room, it should extend far enough for chairs to remain on the rug when pulled out. We recommend measuring your space before ordering.

Colors may appear slightly different depending on lighting, screen settings, and the direction of the rug’s pile. Viewing the product photos on more than one device and ordering a sample, when available, can help you choose confidently.

Yes, especially when made with natural wool and properly secured with a rug pad. However, spills should be cleaned promptly, and pets should be discouraged from scratching or chewing the rug.

Yes. Our team can help you compare sizes, colors, materials, and styles. Send us your room measurements, furniture layout, preferred colors, and photos of the space for personalized recommendations.