Shipping policy

At Knotted Rug, we are committed to delivering your premium rugs safely and quickly across the USA. We prioritize clear, transparent, and affordable shipping for every order.

Shipping Fees

We offer flat-rate shipping based on the weight of your order:

• 10–15 lbs: $25
• 15.001–30 lbs: $50
• 30.001–50 lbs: $75
• 50.001–80 lbs: $100
• 80.001–120 lbs: $125

Please note: Delivery fees cover careful handling and secure packaging of your rugs to ensure they arrive in perfect condition.

Transit Time

All standard orders are shipped within 1–2 business days. Transit times depend on your location, but most orders arrive promptly within this window.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can monitor your order from dispatch to delivery for complete peace of mind.

Delivery Notes

• Please provide a valid delivery address with clear access instructions.
• Our team packages each rug with care, but some orders may require additional handling depending on size and weight.

Customer Support

If you have any questions about your shipment or delivery options, please reach out to our friendly team at Contact Us. We are here to help every step of the way.